Browsing: Support

This is a lesson I learned very early on in my company’s history. As one of the people who founded the company, I had to wear a lot of hats back then. Namely, I was answering customer support requests pretty often. After all, if you’re the founder and you don’t talk to your own customers, what are you doing?

The 80/20 rule, otherwise known as the Pareto Principle, is a very widely known rule in business, which simply states, 80% of your outcomes are decided by 20% of the causes.