This is a lesson I learned very early on in my company’s history. As one of the people who founded the company, I had to wear a lot of hats back then. Namely, I was answering customer support requests pretty often. After all, if you’re the founder and you don’t talk to your own customers, what are you doing?

The content writing industry has changed dramatically over the years and is no longer just about producing great blog posts or articles shared all around social media. The days of “weird” photos on Instagram are over; now, it’s more about generating organic traffic from Google Adsense and Amazon product listings.

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This is a lesson I learned very early on in my company’s history. As one of the people who founded the company, I had to wear a lot of hats back then. Namely, I was answering customer support requests pretty often. After all, if you’re the founder and you don’t talk to your own customers, what are you doing?