Author: Carmelo Toninho

Carmelo is a Infoceptor Business writer. He is passionate about startups, fundraising and how to go from idea to execution. He teaches Business 101 at local community colleges in his hometown and regularly speaks at high schools about entrepreneurship.

This is a lesson I learned very early on in my company’s history. As one of the people who founded the company, I had to wear a lot of hats back then. Namely, I was answering customer support requests pretty often. After all, if you’re the founder and you don’t talk to your own customers, what are you doing?

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